Legal
Every statement below is written to describe what Stub’s systems actually do today — nothing here is aspirational or invented. It has not been reviewed by legal counsel and must not be treated as final terms. Go-live is explicitly blocked on that review (docs/BACKLOG.md item F3).
The two documents
Terms of Service — what you’re agreeing to when you buy a ticket or run an event through Stub: fees, refunds, payouts, and what happens if an event is cancelled or changed.
Privacy Policy — what personal information Stub collects, why, who it’s shared with, how long it’s kept, and how to ask for yours to be deleted.
What Stub commits to, and what enforces it
Stub holds no industry accreditation and this page claims none. What it can point at is what the product itself does: the price shown on an event page is the price charged at checkout, fees included, because both numbers come from the same fee engine rather than from marketing copy.
Each event is sold under a refund policy chosen by its organiser and shown before you pay, and that policy is frozen onto your order. A later change by the organiser cannot be applied backwards to a ticket already sold. Where Stub quotes a timeframe for a refund, it records that commitment when it is made, so the refund timeline shows what you were actually promised rather than a fresh estimate generated after the fact.
If a claim on this site ever fails to match what happened on your order, that is a defect and Stub wants to hear about it.
Questions
If anything here doesn’t match what actually happened on your order or your event, tell us. See the help centre. A person reads every message.